This manufacturer's warranty against defects is given by:
Hunter Douglas Limited (ABN 98 009 675 709) (HDL)
Business address: 338 Victoria Road, Rydalmere, NSW, 2116
Telephone number: 1300 367 589
To what products does this warranty against defects apply?
This warranty applies to LUXAFLEX® Products only.
To whom do we give this warranty?
We give this warranty to you, the original purchaser, only if you purchased the goods specified above from us or a dealer or reseller as new goods.
This warranty is in addition to other legal rights you have under the law:
The benefits to you given by this warranty are in addition to other rights and remedies you have under law.
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:
You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service .
What we promise to do (and how we honour this warranty):
We will either repair our goods, or replace our goods with new goods, at our option, if:
What this warranty does not cover:
For the purposes of this warranty, “defect” does not include (and we will not replace or repair products suffering from) damage caused by:
This warranty does not cover the costs of removal of the warranted goods or installation of the repaired or replaced goods. However, we will meet those costs if the goods breach any of the guarantees applicable under the Australian Consumer Law referred to above and nothing in this document restricts, excludes or modifies those guarantees or any other rights you may have under the Australian Consumer Law.
Batteries are not covered under this warranty.
The period in which this warranty applies:
This warranty applies to defects which appear and which you notify us (following the procedure below) of within five (5) years from the date of installation of the goods except for:
Procedure to make a claim under this warranty:
If a defect appears in the goods within the period specified above, to make a claim under this warranty you must, before the warranty period (see above) expires, and at your cost:
We will then arrange for the goods to be inspected and determine whether they are defective and if, acting reasonably, we agree they are defective we will (at our option) either repair the goods, or replace the goods with new goods. A call out fee will be charged for inspection, however any call out fee that we charge you will be refunded if we determine that the goods are defective.PH:DC:N1478 Version: 26 April 2022
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